Shipping/Handling Information
All our packages are shipped via United States Postal Service first class mail. All items are shipped within 1 to 7 days of receipt of payment for your order. We do our best to ship ASAP. If your package is going to ship out later, we will notify you via email.
If you want your item sent priority mail, express mail, or another form of shipment, email me and we will make arrangements.
International orders are always welcome
FREE SHIPPING TO APO/FPO
To all our brave men and woman serving our country, we offer free shipping
Handling
We use recycled packaging in 95% of our shipping--old contact boxes, old envelopes, etc. We try not to include unnecessary "stuffing" inside of the boxes but if it is necessary for the safety of the piece, we use recycled bubblewrap, newspaper, printer paper, etc. There is no handling fee.
snew2930@hotmail.com
Returns
Sherri's Hemp Designs will except returns of merchandise within 14 days of receipt of item LESS shipping costs. Item must be unworn and in new, undamaged condition. When returning, please include the original sales receipt and the reason for the return, along with your name and address. You can also email me and let me know whats up.
Exchanges are always possible. If you wish to exchange due to an error on your part ( too thick for you, you guessed the wrong size, etc. ), write down on the invoice what you want to exchange for--different style, new lengthm thickness, closure, beads, etc. I will work out a cost. If it is the same piece then there probably won't be any extra cost--just an even trade. If it is a different piece or a significant difference in length, it will work like a refund and rebuy. If there is added cost, I will email you with the price and you could put the difference in the box with the return or I can do a PayPal invoice for you. There will be NO refunds or exchanges on NAME pieces unless it is gross error on my part. There will be a reweaving cost for pieces that are custom made in size ---- significant shorter or longer then usual--- that are beaded off. When a piece is beaded off, it is usually not possible to salvage the hemp and odd size pieces are difficult to resell---especially beaded off. Whatever the reason for the return, we will work something out. Let me know. Your satisfaction is whats important.
You can always email me at snew2930@hotmail.com with your questions or request.
Mail returns to.....
Sherri Cannon
61 Girard Ave.
Plymouth, PA 18651
attn: returns
